Urban Tails Pet Supply Pack Members Offer Amazing Customer Service & Product Knowledge
The staff at Urban Tails Pet Supply is committed to continually learning more about pet care, products, and nutrition so we can provide you with the best products and services around.
Meet Our Team
Barry & Colleen
The people who started it all! Colleen can be found on the sales floor helping people with her expertise, and Barry is the behind the scenes, fearless leader.
Betty & Veronica
Veronica is our customer service specialist, and Betty is our nap specialist.
With 10+ years of experience in the pet industry. Jess keeps our store afloat by organizing fun events and hiring amazing people! She has worked with all things fuzzy, feathery, and scaly, although she is a cat lady at heart. A cute pooch may be joing her household soon!
Megan came to us a few years ago with 10+ years of experience in the pet industry. She is the go to for ordering and all things technology related. Her pets include: fish, 2 cats, and an ever-growing collection of plants. Jess and Megan actually used to work with each other at another pet store!
When we hired Danielle, she was fresh out of an internship with wolves! We know dogs aren't wolves, but she knows a thing or two about pet nutrition. She has a cat named Bella, and 2 guinea pigs! Need a laugh? Talk to Danielle!
Kieran can be found singing, dancing, and doing his job of course! Which is to help all of the lovely people who walk into our store. We have yet to see Kieran unhappy with anything! Seriously, does he ever stop smiling? He has a cat named Bobby!
Grace is another one of our employees who is always smiling. She is our own ray of sunshine, here on weekends, to educate and brighten everyones' day! She has a cat named Georgie, he's a good boy!
Want someone who knows how to work their butt off? Well, too bad because we already have her! Char Lee can be found doing stop stock, helping customers, and much much more! Does she ever stop working? She has a dog named Taeya.
Bonnie is a cat lady...that's not all, but it is an important part of her personality. Her customer service skills are off the chart! She can make friends with almost anyone, and knows a heck of a lot about pets! Good thing we have her on staff! Bonnie is owned by 3 cats: Frankie, Sammy, and Olive.
Katie is the newest addition to the Urban Tails crew! Her bubbly personality is sure to get you in a good mood. Always happy to help and eager to learn, we think she will get along fine here!
Sam started doing our deliveries in 2018, and he had big shoes to fill (Barry's). We are happy to announce that he does a fantastic job! His go-with-the flow attitude and general demeanor make him a perfect delivery driver!
This is the one and only place anyone living in and around the Twin Cities Metro area should be buying from. They’re simply amazing on every single level. They give back to so many rescue groups and community organizations, they’re kind-hearted, and so so so so convenient. Better Yet, they offer same day, Free Delivery for any pet food order! They bring Santa in every single year to pose for adorable, Professional pet photos, FOR FREE, as long as you make a donation or deliver a bag of pet food to be donated to their Rescue Organization. I cannot say enough about Urban Tails.
This is my first Google review, and I had to give it to Urban Tails. Super friendly and helpful with what I needed; honest and direct recommendations. You know they are there to help you and not upsell you. Definitely will buy from here again.
Efficient and friendly!
The friendly staff was so helpful in finding a brand of wet cat food for my cat to try. Quite the challenge when he's incredibly picky AND allergic to a lot of ingredients. So happy I can shop small plus get a great selection and amazing service!
Friendly, knowledgeable staff and a great selection of pet products. Also, they deliver and I appreciate their rewards system.