Urban Tails Pet Supply Pack Members Offer Amazing Customer Service & Product Knowledge
The staff at Urban Tails Pet Supply is committed to continually learning more about pet care, products, and nutrition so we can provide you with the best products and services around.
Meet Our Team
Barry & Colleen
The people who started it all! Colleen can be found on the sales floor helping people with her expertise, and Barry is the behind the scenes, fearless leader.
Katie is the newest addition to the Urban Tails crew! Her bubbly personality is sure to get you in a good mood. Always happy to help and eager to learn, we think she will get along fine here!
Bonnie is a cat lady...that's not all, but it is an important part of her personality. Her customer service skills are off the chart! She can make friends with almost anyone, and knows a heck of a lot about pets! Good thing we have her on staff! Bonnie is owned by 3 cats: Frankie, Sammy, and Olive.
Want someone who knows how to work their butt off? Well, too bad because we already have her! Char Lee can be found doing stop stock, helping customers, and much much more! Does she ever stop working? She has a dog named Taeya.
Grace is another one of our employees who is always smiling. She is our own ray of sunshine, here on weekends, to educate and brighten everyones' day! She has a cat named Georgie, he's a good boy!
Kieran can be found singing, dancing, and doing his job of course! Which is to help all of the lovely people who walk into our store. We have yet to see Kieran unhappy with anything! Seriously, does he ever stop smiling? He has a cat named Bobby!
When we hired Danielle, she was fresh out of an internship with wolves! We know dogs aren't wolves, but she knows a thing or two about pet nutrition. She has a cat named Bella, and 2 guinea pigs! Need a laugh? Talk to Danielle!
Megan came to us a few years ago with 10+ years of experience in the pet industry. She is the go to for ordering and all things technology related. Her pets include: fish, 2 cats, and an ever-growing collection of plants. Jess and Megan actually used to work with each other at another pet store!
With 10+ years of experience in the pet industry. Jess keeps our store afloat by organizing fun events and hiring amazing people! She has worked with all things fuzzy, feathery, and scaly, although she is a cat lady at heart. A cute pooch may be joing her household soon!
Betty & Veronica
Veronica is our customer service specialist, and Betty is our nap specialist.
Sam started doing our deliveries in 2018, and he had big shoes to fill (Barry's). We are happy to announce that he does a fantastic job! His go-with-the flow attitude and general demeanor make him a perfect delivery driver!
I am very impressed by their customer service! the have great products and they have a very easy to use website. Great experience overall. 10/10, will shop again!
Best pet store ever, hands down. You can always find the best food and the best toys here, as well as the best customer service. Thank you so much for your delivery service in these times, I’ve never been so excited about a delivery before in my life(self-isolation is hard😭).
Thank you so much for delivering my rabbit supplies! I will definitely use you in the future for all my dog and rabbit food supply needs!!
Amazing customer service, and they offer free Delivery!!!
The model for a neighborhood pet store. All staff members are very knowledgeable. They are proactively helpful. Very good variety of selection of products and brands but not overwhelming. The cherry on top is the training classes for the dogs. This is my Go To store. I will wait to purchase so I can choose from them.