Urban Tails Pet Supply Pack Members Offer Amazing Customer Service & Product Knowledge
The staff at Urban Tails Pet Supply is committed to continually learning more about pet care, products, and nutrition so we can provide you with the best products and services around.
Meet Our Team
Barry & Colleen
The people who started it all! Colleen can be found on the sales floor helping people with her expertise, and Barry is the behind the scenes, fearless leader.
Betty & Veronica
Veronica is our customer service specialist, and Betty is our nap specialist.
Jess has worked in the pet supply industry for over 14 years & can answer any, and we mean ANY question about your furry, scaly or leafy friend. She jokingly dreams of becoming an art curator one day, which is evidenced in her bomb wardrobe. At home, Jess has a bearded dragon named Crusher, a calico gal maned Muggy, and is co-parent to Peet, our shop dog!
Megan is our resident meme queen at Urban Tails! Her behind the scenes work keeps our shelves stocked, our online store in working order, & our meme game fresh on our Facebook page ?? She has two cats at home named Adipose & Alaska and a plethora of plant friends!
Danielle is our resident expert on Spongebob quotes and recalling old vines WORD FOR WORD! She is shop cat Betty’s favorite human servant. Danielle has a cat at home named Bellatrix, a guinea pig named Gannett, and a mouse named Maximus!
Grace is one of our most energetic personalities at Urban Tails! Catch her exclaiming “WELL, HOT DOG!” when you are due to redeem your store rewards dividend at checkout or “OH MY GOLLLL!” when you show her a picture of your furry family member ?? Grace lives with one sweet kitty named Georgie!
Char Lee is an absolute powerhouse when it comes to working shipment! She is super easy going and is a bright energy that we are so grateful to work with! Char Lee has a dog named Taeya and a cat named Cupi.
Bonnie is a cat lady...that's not all, but it is an important part of her personality. Her customer service skills are off the chart! She can make friends with almost anyone, and knows a heck of a lot about pets! Good thing we have her on staff! Bonnie is owned by 3 cats: Frankie, Sammy, and Olive.
Every day working with E is sure to bring a smile to your face! She is an incredible story teller with a great passion for pets and their people! She has years of industry experience and loves helping customers find solutions for their pets. E has a cat named Lap Ceung (Chang) that makes a hilarious “pukey face” when you offer him human foods.
Lola is one of our sales associates at Urban Tails. They have years of industry experience. Lola has a great passion for cat behavior & nutrition! Track them down if you want to talk CATS! Lola lives with one VERY spoiled feline named Prudence!
Otis is a very easy going guy with a great attitude! His (mild) cat allergy doesn’t stop him from falling victim to Veronica snugs on a very regular basis! Otis doesn’t have any pets at home, but he loves seeing all the dogs that visit Urban Tails!
Amelia is one of our delivery drivers at Urban Tails! You can find her zipping around Minneapolis & St Paul with your orders. Her easygoing attitude and attention to detail has been such a huge asset to the UTPS team! Amelia lives with two cats (Blue & Gus) and has an especially soft spot in her heart for rabbits.
Jesse is one of our amazing delivery drivers at Urban Tails! We are so thankful for their warm spirit, willingness to help, and a strong sense of community! Jesse lives with two cats, Lint & Ginger!
These are good people that like what they are doing. They have a great selection that is well vetted. They are more than just a pet store in the sense that they seem to really care about not just pets, but the service they give to the community. It's rare. I always support them. Try them out and feel free to ask them questions.
They treat you like family.
Easily the best pet store I've ever been too. It doesn't look very big from the outside but it opens up into a warehouse of food!
One of the great ladies working took 15-20 minutes of her time and explained all our different options of food for our cats and laid out the best options for different price ranges, fantastic service!
Buy from here if you're in the metro!
Mary Beth Kelley
I have to say I really appreciate the delivery service from Urban Tails! Your delivery person always respects my sign that warns people that I have a reactive dog so please don't ring the doorbell and they text me when the food has been delivered. I wish Amazon would read and respect my sign. The service is convenient and free because I always spend over the necessary amount. Just really appreciate you all! Thank you!
I think this local buissness deserves good props! They've always had delightful staff (shout out to Grace for those treats to try for my doggo Toasty), great training classes and has navigated selling through COVID19 very well. Thank you for your work!